Last year I was invited to speak about organizational culture leadership at an annual convening of customer service leaders of the Worldwide Airline Customer Relations Association (WACRA) in Helsinki, Finland.

I was ecstatic about this invitation because it not only allowed me to speak about a topic I love, but it also provided an opportunity to see my family in my native Finland.

For some 27 years I’ve been an expatriate Finn who travels back to the country of my birth once or twice a year. Continue reading A Lesson on Leadership, Or How I Got Lost in HEL